Frequently asked questions

A little clarity before you begin.

Answers about getting started, ordering, and working with Stellar.

What are the startup fees? What is the setup procedure?

No set up fees apply and accounts can be set up in minutes.

Is there a set amount of background checks I must order every month?

No! At Stellar Background Checks, we offer our clients flexibility. There are no monthly minimums.

How fast can I order?

Once you have set up your account, you can begin ordering immediately!.

What is the turnaround time?

Timing depends on the searches in your order. Published packages show an average of 1–3 days; employment verifications average about one week. Contact our team for timing for your screening needs.

What applicant information should I provide?

To initiate a background screening, you should provide the subjects full name, Social Security Number, and date of birth. To obtain MVR or credit information, you should also provide their address and drivers license number. In addition to this, if you require employment, education, or professional license verification, you must provide the relevant information.

Can one account have multiple users?

Yes!.

Are the reports emailed to me?

Yes. Reports can be emailed, faxed or viewed online.

Do I have to order your complete package, or can I order a la carte?

Our service packages are offered as one way of providing basic services to our clients. However, we do offer a la carte services to best serve your needs.

Can you provide batch processing during the seasons we may have a large surge in applicants?

Yes! Batch processing is available.

Do you provide drug screening?

Yes. Explore our drug and occupational health screening services.

Does a live person answer the phone when we call?

Yes. Once you select Stellar Background Checks as your provider, you will be assigned a dedicated customer professional to handle your needs.

Make your next hire a Stellar one.

Tell us what you need to screen and we’ll help you build the right background check program.

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